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Customer Services

We will continue to be successful in this mission by applying these guiding principles:

    * Hiring and developing employees of the highest caliber who will be loyal and dedicated.
    * Using our organization's combined talents to provide excellent service and satisfaction to our valued customers.
    * Maintaining business relationships with suppliers of the highest integrity and moral operating principles who dependably deliver high quality merchandise.
    * Continually offering our own new and exclusive product designs as well as products sourced from across the globe.

Personalized items, all chocolate and candy items, or personalized orders are

non-refundable. We are not responsible if you provide the wrong date or misspell text, so please verify your dates and spelling of the text content very carefully. Shipping charges are non-refundable
Cancellations must be made within 24 hours of placing your order. In an effort to provide the best quality product, we reserve the right to modify our wrapper designs at any time without notification. All returned merchandise must be shipped prepaid freight. No refunds are given past 30-days of purchase date.

We cannot offer returns or refunds on chocolate or other items damaged by high temperatures during transit.

cannot exchange or refund goods due to the perishable nature of chocolate, so please order carefully.

IMPORTANT: All chocolate orders need to be shipped via Express during the warmer months (April thru October) after processing (signature is required for all chocolate orders).  Please select express shipping at time of checkout. Shipping with no signature request is possible upon customer request, however, we are not responsible for packages shipped with no signature request.


We will accept authorized returns as long as the items are unused and in the original packaging. Due to our volume pricing policy, we cannot accept partial returns on favors (i.e. if you ordered 100 at the highest volume price, we cannot accept a return for 50 of them). All problems and requests for refunds must be communicated to us within 7 days of receiving the order. There is a 20% handling charge on all returns. Shipping charges are non-refundable. Your order must be returned in its originally boxed condition, the returned item must be 100% complete and undamaged, in original and resalable condition, with all packaging and accessories.
Please contact us before doing so, so that we may give you return shipping instructions. If customers pay with a credit card, we will "credit" their card for the refund amount in a timely manner, or issue them a refund check if they paid by money order. Cancellations must be made within 24 hours of placing an order. Defective products can be returned for replacement of the same exact product, without a restocking fee being assessed. All returned merchandise must be shipped prepaid freight. No refunds are given past 30-days of purchase date.

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