Ordering

How do I place an order online?

To place an order on our website, please use our secure on-line shopping basket and enter your credit card information. If you would like to place an order by phone, please call us toll free at 888-931-GIFT anytime between the hours of Mon-Fri 9AM - 8PM EST.

If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, at naturallygiftedny@yahoo.com, but why not just give us a call?

Can you put a "rush" on my order?

If you would like to request a rush order on any of the items please call us Mon-Fri 9AM - 8PM EST at 888-931-GIFT or send us an email. We can do whatever we can to accommodate you.

What are my payment options?

Orders can be placed on-line using Visa, MasterCard, American Express. If you'd like to pay by check, your order must be placed by phone. After your order is placed, please send your check to:

Naturally Gifted
3378 Nutly Circle
Yorktown Heights, New York, 10598

What if my order is undeliverable?

If UPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any reshipping fees charged by UPS to redeliver the package


What is your return and exchange policy?

We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer care consultants Mon-Fri 9AM - 8PM EST at 1-888-931-GIFT

PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

Can I return personalized items?

Due to the nature of these items (i.e. they cannot be resold), personalized favors and gifts are non-returnable and non-refundable.

Can I return edible items?

Due to the nature of these items (i.e. they cannot be resold), edible favors are non-returnable and non-refundable.
Custom and personalized orders are non-refundable.

How is shipping calculated?

Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination.

What are your shipping options?

We work with UPS and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery and overnight delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee.